OYO’s New Couple Verification Policy: In a landmark policy shift announced this January, OYO Hotels has introduced stringent verification requirements for couples seeking accommodation at their properties. The new policy, which took effect in Meerut with plans for nationwide expansion, marks a significant change in the company’s check-in protocols.
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New Check-in Protocol
Under the revised guidelines, all couples—married or unmarried—must now present valid proof of their relationship status during check-in. This requirement applies to both walk-in guests and those who make online reservations through OYO’s platform.
“OYO is committed to upholding safe and responsible hospitality practices,” stated Pawas Sharma, Region Head, OYO North India. “While we respect individual freedoms and personal liberty, we also recognize our responsibility to work with law enforcement and civil society groups in our operating markets.”
Required Documentation
Couples checking into OYO properties must now provide:
• Valid government-issued identification
• Proof of relationship status
• Additional supporting documentation as required by individual properties
• Marriage certificates (where applicable)
Hotel Partners’ Authority
The new policy empowers OYO’s partner hotels with:
• Discretionary rights to accept or decline bookings
• Authority to request additional verification
• Power to make decisions based on local social sensibilities
• Responsibility for document verification
Implementation Strategy
The policy implementation includes:
• Immediate effect in Meerut region
• Phased rollout planned for other cities
• Regular review of policy impact
• Coordination with local authorities
Safety and Compliance Measures
To ensure proper implementation, OYO has initiated:
• Joint seminars with police and hotel partners
• Blacklisting of properties violating guidelines
• Action against unauthorized brand usage
• Enhanced security protocols
Traveler Advisory
Guests planning to stay at OYO properties should:
• Carry original identification documents
• Allow extra time for check-in procedures
• Ensure all required documentation is current
• Check specific requirements for their chosen location
The company emphasizes that these changes are part of its broader initiative to transform into a brand that provides safe experiences for families, students, business travelers, and religious tourists while encouraging longer stays and repeat bookings.
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